As the business world continues to open, we wanted to make sure that you are informed about our Return to Normal plan at Encompass Mental Health. Please look at our phased plan and if you have any questions or concerns please let us know by replying to this email or by calling our office at 605-275-0009.
Effective July 1st, 2020 until July 12th, 2020
Description: Therapists will continue to provide telehealth counseling as preference to face-to-face counseling. During this phase, clients will be informed of our office safety measures and will speak with their therapist to begin scheduling in-person sessions after July 12th if they prefer.
Effective July 13th, 2020 until August 31st, 2020
Description: Therapist and client may begin to transition back to face-to-face sessions. Encompass will continue to offer telehealth therapy as an option for clients who wish to continue using that medium, and you are encouraged to do so if you and your therapist find it to be appropriate for your therapy experience. Clinicians will use their clinical judgement to help in determining with the client which medium is most important for therapy to be the most effective.
Exceptions: Clients who feel sick or live with someone who is sick will be asked to do therapy sessions via telehealth. Telehealth sessions will continue for two weeks or until the symptoms are absent, whichever is longer. We ask you to respect this process to keep our clinicians, staff and clients healthy so that we can continue to provide therapy to all who need it during this time.
Effective date currently unknown
Description: Encompass will transition to in-person sessions as the norm. Encompass will continue to offer telehealth as well, however, until we understand what our insurance companies are willing to cover, we cannot guarantee insurance coverage.
All dates for all phases are subject to change based on state and federal guidance.
- We will have an added hand sanitizing station in the waiting room and ask each client when entering to either apply hand sanitizer or wash their hands in the bathroom.
- The waiting room will continue to remain closed with the front door locked.
- Clients will continue to be asked to wait in their vehicles until their therapist or business staff welcomes them in.
- Clients will be asked to limit non-essential guests with them to session. Non-essential is defined as individuals not needed for the therapy session.
- We ask that clients be respectful of their start and end times as therapists will be working in between sessions to clean their offices and playrooms.
Thank you for your cooperation during this time. We know that now more than ever, counseling is a necessity to your life, and we intend to do what we can to prioritize that need.